Run Your Service Business Without the Chaos.
SendMe Serve is built for businesses that send people to fix things — from complaint to closure, technician dispatch to invoicing. AMC tracking, SLA management, spare parts, and a mobile app for your field team. Everything, sorted.
Complaints on WhatsApp. Scheduling on Paper. Invoicing on Excel. Sound Familiar?
Service businesses live and die by response time and follow-through. But when complaints are scattered across calls, WhatsApp, and emails — and technicians don't know their next job until someone calls them — things fall through the cracks. Every day. SendMe Serve puts it all in one place.
From Complaint to Closure. One System.
Ticket & Complaint Management
Every issue becomes a trackable ticket — logged, assigned, tracked through resolution. No more lost complaints.
Job Scheduling & Dispatch
Schedule jobs based on technician availability, location, and skill. Dispatch with one tap.
Technician Assignment
Auto-assign or manually assign based on expertise, proximity, or workload. Track who's free and busy.
SLA Tracking
Set response and resolution deadlines. Alerts before SLA breach — not after. Keep your promises.
AMC & Contract Management
Track annual maintenance contracts — coverage, expiry, renewals. Never miss a renewal or over-service.
Spare Parts & Inventory
Track parts used per job. Know stock levels, reorder needs, and consumption per ticket.
Customer Service History
Every interaction logged against the customer. Full history in seconds when they call again.
Invoicing & Billing
Generate invoices from closed tickets. Bill for parts, labour, and visits. Track AMC vs chargeable.
Customer Portal
Customers raise tickets, track status, view history, download invoices. Less calls for you, more transparency.
Mobile App for Technicians
See jobs, navigate to location, update status, log parts, capture photos, close tickets — all from phone.
Who It's For
- AMC & maintenance service providers
- Appliance & electronics repair companies
- IT services & managed service providers
- Facility management companies
- Pest control & cleaning services
- HVAC, plumbing & electrical contractors
The Difference
| WhatsApp + Excel | SendMe Serve |
|---|---|
| Complaints get lost in chat | Every complaint is a trackable ticket |
| "Who's free?" — call everyone | See technician availability instantly |
| SLA? What SLA? | Auto-alerts before breach |
| AMC tracking in a register | Digital contract management with expiry alerts |
| Invoice? "I'll do it later." | Auto-generated from closed tickets |
How It Works
Log the complaint — customer calls, messages, or raises via portal. It enters the system instantly.
Assign & dispatch — pick the right technician, assign the job. They get it on their phone immediately.
Resolve & bill — technician closes the job, logs parts used, customer gets the invoice. Done.
SendMe Serve connects with SendMe Track (field visibility), SendMe Connect (CRM), and SendMe Khata (accounting) — one ecosystem, no data silos.
Your Service Business Is Only as Good as Your System.
Let us show you how Serve can streamline your operations — from the first complaint call to the final invoice.