Customer Support That Lives Where Your Customers Are — WhatsApp.
SendMe Desk is a helpdesk built for Indian businesses. Tickets from WhatsApp, email, and calls — all in one place. Assign, track, resolve, repeat. No customer left waiting.
Your Customers Message on WhatsApp. Your Support Team Tracks Nothing.
Complaints come in on WhatsApp. Someone replies. Maybe. Then the message gets buried. A week later the customer calls angry, and nobody remembers what happened. SendMe Desk turns every WhatsApp message, email, and call into a trackable ticket. Nothing gets lost.
Helpdesk That Meets Customers Where They Are.
WhatsApp Integration
Customer messages on WhatsApp → automatic ticket. Your team responds from helpdesk, customer sees it on WhatsApp.
Multi-Channel Ticketing
WhatsApp, email, phone, web forms — every channel in one unified inbox. One view for your support team.
Ticket Assignment & Routing
Auto-assign based on type, priority, or availability. Every ticket has an owner.
SLA & Priority Management
Set response and resolution targets. High-priority surfaces first. Alerts before breach.
Canned Responses
Common questions? Quick replies and templates. Respond faster without typing the same answer 50 times.
Knowledge Base
Build FAQs and help articles. Reduce ticket volume. Link articles directly in WhatsApp conversations.
Team Collaboration
Internal notes, tag colleagues, escalate with context. Customer sees smooth resolution.
Customer History
Every ticket, conversation, resolution — logged per customer. Full context on repeat contact.
Reports & Analytics
Response times, resolution rates, team performance, satisfaction. Identify and fix patterns.
Automation & Workflows
Auto-close stale tickets, auto-assign by keyword, trigger follow-ups. Set rules, system handles routine.
Who It's For
- E-commerce & D2C brands
- Service companies handling complaints
- SaaS & tech companies with support
- Healthcare, clinics & labs
- Educational institutions
- Any business whose customers message on WhatsApp
The Difference
| Raw WhatsApp | SendMe Desk |
|---|---|
| Messages lost in scroll | Every message becomes a trackable ticket |
| No idea who's handling what | Clear ticket ownership and assignment |
| No SLA, no accountability | SLA tracking with breach alerts |
| Customer history? Scroll up and pray. | Full history per customer, one click |
| One phone, one person | Multiple agents, one unified inbox |
How It Works
Connect your channels — link WhatsApp Business number, email, and other channels to Desk.
Tickets flow in — every message becomes a ticket, auto-assigned to the right team member.
Resolve & delight — team responds, resolves, moves on. Customers get fast answers on their preferred channel.
SendMe Desk connects with SendMe Track (field visits from tickets), SendMe Serve (escalate to service jobs), and SendMe Connect (customer CRM profile).
Every Customer Message Deserves a Response. Not Just the Ones You Remember.
Let us show you how SendMe Desk turns WhatsApp support chaos into a trackable, measurable experience.